Cancellations must be made at least 24 hours prior to the appointment. No-Shows will be given a warning the first time. On the second No-Show, clients will be required to put down a 50% deposit at time of making any future appointments.
Happy K9 reserves the right to refuse to groom any pet for the health and safety of the groomer, the pet, or other customers. Also, services may be refused or discontinued if it is determined that a dog presents an unsafe condition. Such conditions include behavioral issues and health problems.
Happy K9’s online booking policy requires us to contact and confirm via telephone before we accept a request. Please be on the lookout for a call after you book your online appointment. For returning clients, please use the same email that we have on file so we can access your information. We look forward to seeing you!
Proof of vaccinations are required for Grooming and “We Wash”. Your appointment cannot be confirmed until we receive a copy of your pet’s current vaccinations. Vaccinations required: Rabies and Distemper Parvo (DHPP). These can be uploaded via our contact page or emailed to the correct location: email@example.com or firstname.lastname@example.org
We will always do our best to give you an accurate time for the completion of your pet’s grooming session and we’ll call 15-20 minutes prior to completion. You promptness in picking up your pet is greatly appreciated. We understand there may be slight delays in picking up your pet. We reserve the right to charge a late pick-up fee of $5 for every 30 minutes.